Privacy Policy

 

Last Updated: 12th of September, 2024

  1. Introduction

Welcome to SwiftPayments.uk (“we,” “us,” or “our”). We are committed to protecting and respecting your privacy in compliance with UK data protection laws, including the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.swiftpayments.uk (the “Site”), and use our services. By using the Site, you agree to the collection and use of information in accordance with this policy. If you do not agree with our practices, please do not use the Site.

  1. Information We Collect

We may collect and process the following types of information about you:

2.1. Personal Information

When you use our services or interact with the Site, we may collect personally identifiable information (“Personal Information”) such as:

  • Name
  • Email address
  • Postal address
  • Phone number
  • Payment information (e.g., credit card details)
  • Account details (e.g., username, password)

2.2. Non-Personal Information

We may also collect non-personally identifiable information (“Non-Personal Information”) about your interaction with the Site, including:

  • Browser type and version
  • Device type and operating system
  • IP address
  • Pages visited on the Site
  • Time and date of your visit
  • Referring website address

2.3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Site and hold certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. More information on our use of cookies is available in our Cookie Policy.

  1. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, operate, and maintain the Site and our services.
  • Process transactions and send related information, such as transaction confirmations and invoices.
  • Communicate with you, including responding to inquiries, sending updates, and providing customer support.
  • Improve the Site and our services, including personalizing the user experience and analyzing usage patterns.
  • Protect against and prevent fraud, unauthorized transactions, and other illegal activities.
  • Comply with legal obligations and enforce our terms and conditions.
  1. Legal Basis for Processing Personal Information

Under the UK GDPR, we must have a valid legal basis to process your Personal Information. We rely on the following legal bases:

  • Contractual Necessity: To perform a contract with you or take steps at your request before entering into a contract (e.g., processing payments).
  • Legitimate Interests: For our legitimate interests, such as improving our services, provided these are not overridden by your rights and interests.
  • Consent: Where you have given explicit consent for specific processing activities.
  • Legal Obligation: To comply with a legal obligation, such as keeping records for tax purposes.
  1. Sharing Your Information

We may share your information in the following circumstances:

  • Service Providers: We may share your Personal Information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and customer support. These providers are bound by strict data processing agreements to ensure your information is protected.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your Personal Information may be transferred to the acquiring entity under the same terms as in this Privacy Policy.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as compliance with a court order or regulatory obligations.
  • With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
  1. Security of Your Information

We implement appropriate technical and organizational measures to protect your Personal Information from unauthorized access, disclosure, alteration, and destruction. These measures are designed to provide a level of security appropriate to the risks involved in processing your Personal Information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

  1. International Data Transfers

Your Personal Information may be transferred to, and processed in, countries outside of the UK. We will ensure that any such international transfers are carried out in compliance with UK data protection laws and that appropriate safeguards are in place, such as using Standard Contractual Clauses (SCCs) or relying on adequacy decisions.

  1. Your Data Protection Rights

Under UK data protection law, you have the following rights:

  • Right to Access: You have the right to request access to the Personal Information we hold about you.
  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
  • Right to Erasure: You have the right to request that we delete your Personal Information under certain conditions, such as when it is no longer necessary for the purposes for which it was collected.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your Personal Information under certain conditions.
  • Right to Object: You have the right to object to the processing of your Personal Information, including processing for direct marketing purposes.
  • Right to Data Portability: You have the right to request that we transfer your Personal Information to another organization or directly to you, under certain conditions.
  • Right to Withdraw Consent: If we are processing your Personal Information based on your consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the information provided in Section 10.

  1. Retention of Your Information

We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Our retention policies are reviewed regularly to ensure compliance with legal and regulatory obligations.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us at:

SwiftPayments.uk
Email: support@swiftpayments.uk
Address: [Insert Address]

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe that we have not complied with applicable data protection laws.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

This Privacy Policy is designed to comply with the requirements of UK data protection law, including the Data Protection Act 2018 and the UK GDPR. By continuing to use our Site and services, you consent to our collection, use, and sharing of your Personal Information as described in this policy.